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Shipping & Delivery

At HubFrostWeek, we strive to make every delivery smooth, secure, and dependable. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered so you know what to expect after placing an order for our home décor products.

Order Processing

After your payment has been successfully received and verified, your order enters our fulfillment process.

Orders are generally processed within 1–3 business days.

During busy periods, promotional events, product launches, weekends, or public holidays, processing may require additional time.

Once your order has been shipped, you may receive a shipping confirmation email containing relevant tracking information, where available.

Business days are generally Monday through Friday, excluding applicable German public holidays.

Shipping and Delivery

HubFrostWeek sells and ships physical home décor products.

Orders are shipped to the delivery address provided by the customer during checkout. Customers are responsible for ensuring that their shipping information is complete and accurate.

Available shipping methods and estimated delivery times will be displayed during checkout where applicable.

Delivery times may vary depending on:

  • Destination

  • Shipping method selected

  • Product availability

  • Order processing time

  • Carrier delays

  • Weather or other unforeseen circumstances

  • Customs or import procedures for international orders

Estimated Delivery Times

Estimated delivery times will generally be provided during checkout or in the order confirmation.

Unless otherwise stated for a particular product:

  • Order Processing: 1–3 business days

  • Standard Shipping: Delivery times vary depending on destination and carrier

  • International Shipping: Delivery times may vary due to customs clearance and local carrier procedures

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Shipping Fees

Applicable shipping charges will be displayed during checkout before payment is completed.

Shipping costs may depend on factors such as:

  • Delivery destination

  • Order size or weight

  • Shipping method

  • Number of items ordered

  • Applicable taxes, customs duties, or import charges

Any applicable charges will be presented to the customer as clearly as reasonably possible before the order is completed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number, where applicable

  • City

  • Postal code

  • Country

  • Telephone number, where required by the carrier

HubFrostWeek cannot be held responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete delivery information provided by the customer.

If you realize that your delivery information is incorrect, please contact us as soon as possible at info@hubfrostweek.com.

Tracking Information

Where tracking is available, tracking information may be provided by email after the order has been shipped.

Customers can use the tracking information provided to monitor the progress of their shipment.

Tracking information may take some time to become active after an order has been handed over to the shipping carrier.

Delayed Deliveries

Although we work to ensure prompt delivery, estimated delivery dates may be affected by circumstances outside our reasonable control.

Possible causes of delays include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Customs processing

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • Technical or logistical problems

  • Events beyond our reasonable control

If your order appears to be significantly delayed, please contact us so that we can assist with the appropriate carrier or order inquiry.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, or other locations where the carrier may have left the package.

If the package cannot be located, contact us at info@hubfrostweek.com with your order number and delivery details.

We will make reasonable efforts to investigate the shipment with the relevant delivery carrier.

Damaged Products

We take reasonable care when preparing orders for shipment.

If your home décor product arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, we may request:

  • Order number

  • Description of the damage

  • Photographs of the damaged product

  • Photographs of the packaging

  • Other information reasonably necessary to process the claim

We will review the circumstances and determine the appropriate remedy in accordance with applicable consumer protection and statutory warranty laws.

International Shipping

Where international shipping is available, orders may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.

Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by their country.

Delivery times for international orders may also be affected by customs clearance and local delivery procedures.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@hubfrostweek.com.

We will make reasonable efforts to accommodate requests made before an order has been processed or shipped.

Once an order has been shipped, changes or cancellations may no longer be possible and may instead be subject to our applicable cancellation and returns policies.

Fraud Prevention

For security purposes, some orders may require additional verification before processing or shipment.

HubFrostWeek reserves the right to delay, suspend, or cancel an order where fraud, unauthorized payment, or suspicious activity is reasonably suspected, subject to applicable law.

Limitation of Responsibility

Although we work to provide prompt and reliable delivery, HubFrostWeek is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Customs delays

  • Government actions

  • Public emergencies

  • Strikes or labor disruptions

  • Technical or logistical failures

  • Force majeure events

Nothing in this policy limits any mandatory rights or protections available to consumers under applicable law.

Contact Information

If you have questions regarding shipping, delivery, or your order, please contact us.

Business Name: HubFrostWeek

Legal Entity: Izzy Stuff UG (haftungsbeschränkt)

Commercial Register Number: HRB 43675

Registered Court: Amtsgericht Leipzig

Business Address: Klingenstraße 22 04229 Leipzig Germany

Email: info@hubfrostweek.com

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By placing an order with HubFrostWeek, you acknowledge that you have read and understood this Shipping & Delivery Policy.

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