Privacy Policy

At HubFrostWeek, we recognize the importance of protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or purchase our home décor products.

By accessing our website or placing an order, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. About Us

This website is operated by:

Business Name: HubFrostWeek

Legal Entity: Izzy Stuff UG (haftungsbeschränkt)

Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)

Commercial Register Number: HRB 43675

Registered Court: Amtsgericht Leipzig

Registered Office: Klingenstraße 22 04229 Leipzig Germany

Share Capital: €8,000.00

Email: info@hubfrostweek.com

2. Information We Collect

Depending on how you interact with our website, we may collect personal information including:

Full name
Billing and delivery addresses
Email address
Telephone number
Payment and transaction information
Order history
Customer account details, where applicable
Customer service correspondence
IP address
Browser and device information
Operating system
Website usage data and browsing activity

We collect only the information reasonably necessary to operate our business, process and fulfill orders, provide customer service, improve our website and home décor products, and comply with legal obligations.

3. How Information Is Collected

Your information may be collected when you:

Place an order through our online store.
Create or manage a customer account.
Contact our customer support team.
Subscribe to newsletters or promotional updates.
Participate in surveys, contests, or promotional campaigns.
Browse our website through cookies and similar technologies.
Complete a transaction using trusted payment, hosting, technology, or other service providers.

4. Why We Process Personal Information

We may use your personal information for purposes such as:

Processing and delivering your orders.
Verifying payments and helping prevent fraud.
Providing customer support.
Managing your customer account.
Improving our website and home décor products and services.
Measuring website performance and visitor behavior.
Meeting accounting, tax, and legal obligations.
Sending promotional communications where permitted by law or with your consent.

We process only information that is reasonably necessary for these purposes.

5. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal grounds:

Performance of a contract with you.
Compliance with legal obligations.
Legitimate business interests that do not override your rights and freedoms.
Your consent where required under applicable law.

6. Sharing Your Information

To operate our online store and provide our products and services, we may share personal information with carefully selected service providers, including:

Payment processors
Website hosting and ecommerce providers
Shipping and delivery providers
Analytics and website performance services
IT and technical support providers
Professional advisers
Government authorities where legally required

HubFrostWeek does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

7. Website Platform

Our online store may use third-party website, ecommerce, hosting, payment, and technology providers to operate the website and process customer transactions.

Information submitted through our website may be securely processed and stored within the infrastructure of these providers. We select service providers that implement appropriate technical and organizational measures designed to protect personal information and comply with applicable data protection requirements.

8. Cookies

Our website may use cookies and similar technologies to:

Ensure the website functions correctly.
Remember your preferences.
Improve website performance.
Understand visitor behavior.
Strengthen website security.
Provide a better user experience.
Analyze website traffic and usage.

Most internet browsers allow you to control or disable cookies through their settings. Certain cookies may be necessary for the website to function properly, and disabling cookies may affect certain website functionality.

Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Process and complete customer orders.
Provide customer support.
Maintain business, accounting, and tax records.
Resolve disputes.
Comply with legal and regulatory obligations.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

10. Security Measures

We apply appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Although we continuously work to improve our security practices, no website, internet transmission, or electronic storage system can guarantee absolute security.

11. Your Privacy Rights

Subject to applicable data protection laws, including the GDPR, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Object to specific types of processing.
Receive your personal data in a portable format where applicable.
Withdraw consent where processing relies on consent.
Lodge a complaint with a competent data protection supervisory authority.

Requests relating to these rights may be submitted using the contact information provided below.

12. Marketing Communications

If you subscribe to receive promotional emails from HubFrostWeek, you may opt out at any time by:

Selecting the unsubscribe link included in our promotional emails; or
Contacting us at info@hubfrostweek.com.

Please note that order confirmations, payment notifications, account updates, shipping notifications, and other service-related communications may still be sent when necessary to fulfill your order or provide our services.

13. Children's Privacy

Our website and products are not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected inadvertently, we will take appropriate measures to delete that information without unnecessary delay, subject to applicable legal requirements.

14. International Data Transfers

Some of our trusted service providers may process or store personal information outside Germany or the European Economic Area (EEA).

Where international transfers occur, HubFrostWeek will take appropriate measures to ensure that such transfers are carried out in accordance with applicable European data protection legislation, including the GDPR.

15. Third-Party Websites

Our website may contain links to external websites operated by independent third parties.

HubFrostWeek is not responsible for the content, privacy policies, or security practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

16. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or operational practices.

Any updated version will be published on this website and will become effective as stated in the updated policy. We encourage visitors to review this page periodically to remain informed about how their personal information is handled.

17. Contact Information